Information we collect
When you contact us, we collect your name, email address, message and any optional phone number or product preference you provide. Partnership enquiries also include business, location, sales-channel and expected-volume details. Please do not submit medical records, payment-card details or other sensitive information through our forms.
Why we use your information
We use enquiry information to respond, discuss products or partnerships, keep a record of our correspondence and protect the website against abuse. Submitting an enquiry does not sign you up for promotional emails. We do not sell enquiry information.
Storage, service providers & security
Enquiries are stored privately on Cloudflare infrastructure and sent to our team’s Google-hosted email inbox. These providers process information to host, secure and operate the service. Infrastructure and support may be located outside India, subject to applicable legal requirements. Access is restricted to those who need the information to handle enquiries; no internet service can guarantee absolute security.
Browser storage & technical data
The cart uses your browser’s local storage to remember product selections between visits. It does not store payment details. You can remove those selections through the cart or clear this website’s browser data. Hosting and security services may process IP addresses, request details and technical logs for delivery, security and abuse prevention. We have not added advertising trackers to the website.
How long we keep information
We retain correspondence while it is needed to handle your enquiry, follow up on a business relationship, or meet applicable record-keeping and legal requirements. Enquiries are not automatically erased when an email notification is sent. You may request deletion; information required for a legal obligation or dispute may need to be retained.
Your choices & privacy requests
Write to [email protected] to request access, correction or deletion of your enquiry, withdraw consent to further enquiry processing, or raise a privacy concern. Include your enquiry reference if available. We may verify your identity before acting. Withdrawing consent may prevent us from continuing your enquiry and does not undo processing already lawfully carried out. Applicable rights and remedies under Indian law remain available.
Children & updates
Our enquiry service is intended for adults aged 18 or above. Please contact us if a child has supplied personal information so we can review and remove it where appropriate. We may update this policy as our services or applicable Indian data-protection requirements change; the date above identifies the current version.